Policies

Refunds
Our classes have a 100% money back guarantee.  If you attend one of our classes and learn nothing at all, we will refund the tuition for the class.


Key Results Management, Inc. Disclaimer & Privacy Statement

The following statements and disclaimers apply to all Web pages managed by Key Results Management, Inc. unless otherwise noted.


Privacy

The Key Results Management Web site which referred you to this document conforms to the general policy on privacy as outlined below.

How we handle the information we gather when you visit our Web site-

Web server activity logs

Like most Web servers on the Internet, our servers collect and store all of the information that your Web browser sends when it requests a Web page, including:

  • the name, domain, and numerical internet address of the "host" computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet.
  • the date and time you accessed our site;
  • the Internet address of the Web page that you came from
  • the page you requested from our site and the number of characters sent to your computer; and
  • the information your Web browser software sends as its so-called "User Agent," which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

It is impossible to determine the actual identity of an individual user from this information.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site's organization, performance, and usefulness.

Electronic mail

When you send us personal identifying information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information), we use it to respond to your requests. We may forward your e-mail to other Key Results Management employees, partner agencies, or contract personnel who are better able to answer your questions. We do not retain or distribute lists of e-mail addresses to any parties outside of the Key Results Management except as necessary to conduct authorized business. We do not distribute lists of e-mail addresses to any third party.

File transfer protocol (FTP)

Key Results Management sites that use the file transfer protocol may also store your e-mail address if your Web browser is configured to provide it. By default most Web browser software does not send your e-mail address; this option is configured through your browser preferences. In Netscape Navigator, for example, this option must be set by you through the Advanced preferences category by the item labeled, "Send email address as anonymous FTP password."

Online surveys

When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. We may forward the information collected to other Key Results Management employees or contract personnel to perform the actual analysis. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our Web site in any way. If you provided the information to us in error, you may request its removal at any time.

Marketing information

We may collect information from you, with your permission, that will allow us to provide customer services, such as promotional materials and product availability notices. We may forward the information collected to other Key Results Management employees, partner agencies, or contract personnel to provide specific marketing services. We will remove such information at your request.

Collection and release of gathered information

We want to make it clear that we will not obtain personal identifying information about you when you visit our Web site, unless you choose to provide such information to us. Except in the course of officially authorized law enforcement investigations, or in the event of a suspected attempt to deliberately circumvent our system's security with the intent to gain unauthorized access or to do physical damage (for example, an attack by hackers), we do not attempt to identify individual users or share any information we receive with any parties outside of Key Results Management. In the latter case, collected information associated with a suspected intruder might be shared with an incident response service.

Retention of collected information

Cookies - Some applications may save a "cookie" on your browser to provide a temporary history of actions taken. We do not retain any record of "cookies" beyond what is necessary for running the application.

Web server activity logs - Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.

E-mail - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Online surveys - Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Marketing information - Such information may be maintained at our discretion for an indefinite period of time.


Links to Non-Key Results Management Sites

The Key Results Management site contains numerous links to data and information on the Web.  Links and pointers to non- Key Results Management sites are provided for information only and do not constitute endorsement, express or implied, by Key Results Management or its partners, as to their suitability, content, products, or services, whether they are governmental, educational, or commercial.


Non-Endorsement of Commercial and Other Non- Key Results Management Products and Services

Hypertext links and other references to non- Key Results Management products and services are provided for information only and do not constitute endorsement or warranty, express or implied, by the Key Results Management or its partners, as to their suitability, content, usefulness, functioning, completeness, or accuracy.


 

Content Accuracy, Completeness, and Usability of Key Results Management Data and Information

We make every effort to provide and maintain accurate, complete, usable, and timely information on our Web pages. However, some Key Results Management data and information accessed through these pages may, of necessity, be preliminary in nature and presented prior to final review. These data and information are provided with the understanding that they are not guaranteed to be correct or complete. Users are cautioned to consider carefully the provisional nature of these data and information before using them for decisions that concern personal or public safety or the conduct of business that involves substantial monetary or operational consequences. Conclusions drawn from, or actions undertaken on the basis of, such data and information are the sole responsibility of the user.


Copyright

All Key Results Management web pages, content, and materials are protected under U.S. and foreign copyright laws. Furthermore, some non- Key Results Management data, products, and information linked, or referred to, from this site may be protected under U.S. and foreign copyright laws. You may need to obtain permission from the copyright owner to acquire, use, reproduce, or distribute these materials. It is the sole responsibility of you, the user of this site, to carefully examine the content of the Key Results Management sites and all linked pages for copyright restrictions and to secure all necessary permissions.


Liability

Neither Key Results Management, nor any of their employees, contractors, subcontractors, make any warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, nor represent that its use would not infringe on privately owned rights.


To Contact Us

If you have any questions about the "Key Results Management, Inc. Disclaimer & Privacy Statement” please contact:

Policy Manager
Key Results Management, Inc.
info1@k-r-m.com
(404)437-6485